Licenses & Regulatory Information
This section outlines, broadly, the entity operating Storm Capholm, the regulatory structure under which the service operates, where it is available and unavailable, and the process for acquiring our governance and regulatory documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Regulatory framework
- Jurisdictions
- What this is not
- Requesting documents
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Storm Capholm serves as the operating brand of the organization that owns and manages this platform and its accompanying customer interface.
The entity providing the service is the legal body with which you form a binding relationship upon approval of our Terms of Use and open an account. Its full registered name, its legal form, its registered particulars and the identity of the group it belongs to are set out in the client agreement you receive at onboarding, and are supplied on request through the routes described in the "Requesting documentation" section below.
Since legal structures, registration information and operational terms are subject to modification, we intentionally do not display them as permanent language on promotional content. Our terms of service and documentation package you receive are the definitive reference; if inconsistencies exist between this page and those materials, the materials take precedence.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
The regulatory framework we work within
We describe here the type of obligations that govern the service, rather than naming authorities or quoting reference numbers, which belong in the formal documentation.
- 01
Client identification
All accounts undergo validation prior to deposits, trading commencement or funds withdrawal, following the KYC and AML protocols detailed on our KYC & AML page.
- 02
Financial-crime prevention
Regulatory list screening, continuous activity examination, internal reporting protocols and document archiving per statutory timeframes.
- 03
Handling of client money
Client funds are maintained in segregated accounts distinct from operational capital, with redemptions processed to a verified account registered in the client's name.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Your information is handled according to a documented legal premise, kept only for required periods, and secured through administrative safeguards and cryptographic measures for movement and storage.
- 06
Complaints handling
A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
Jurisdictions served and excluded
The service is accessible only in jurisdictions where we have authorization to operate. Regional eligibility is confirmed at signup based on your residential location, subject to variation.
Where the service is offered
Accounts may be created by residents in countries shown as permitted during your account setup process. When your nation appears on that roster and you satisfy authentication checks, you may advance. If not listed, access to the service is denied.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Territories classified as elevated risk for financial offense under governing requirements.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
This website contains no information targeted to or meant for dissemination in any country where doing so breaches local regulations. Visiting from a restricted country does not grant service access rights. Should you relocate to a restricted country after establishing an account, notify us immediately - your account may be placed under limitation or termination with any outstanding amount sent back to you.
What Storm Capholm is not
Articulating what falls outside our scope is equally relevant as explaining what we provide.
| Statement | Position |
|---|---|
| Personal investment advice | Not offered. Commentary, guidance and market analysis are broad-based and do not factor in your specific situation. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Balances are not bank deposits, do not earn a guaranteed rate, and are not covered by any deposit-guarantee scheme. |
| Guaranteed or fixed returns | Not guaranteed. Historical performance does not assure or predict upcoming performance. |
| Discretionary portfolio management | We do not trade an account on a client's behalf at our own discretion. |
| Execution and account services | ✓ Provided, subject to verification, eligibility and the published terms. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
How to request corporate and compliance documents
Our governance and regulatory documentation is available upon written request from clients, applicants and institutional partners. This material is furnished when requested instead of being made freely accessible.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- The current client agreement and the schedule of costs applicable to your account.
- A summary of our AML and client-identification procedures.
- The complaints-handling procedure and escalation route.
- Data-protection information relating to your own personal data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Use "Regulatory documentation request" as your email subject.
- 02
Identify yourself
State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.
Regulatory and compliance questions
Inquiries regarding our regulatory standing, our control systems, or matters requiring formal review should be submitted via the compliance channel rather than standard support.
How do I raise a compliance question?
Send it through the contact page and mark it "Compliance". Include the account email address if you already hold an account, and describe the question in a sentence or two.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
How do I report suspicious activity or misuse of our brand?
Use the report abuse page. Impersonation of Storm Capholm in messages, adverts or cloned sites should be reported there so we can act on it.
Are institutional or press enquiries handled here?
Certainly - submit via the contact form with an explicit subject line and the inquiry will be directed appropriately.
Notes on this page
- This page is informational. It does not form part of any contract and does not replace the client agreement.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- This page undergoes regular revision; the version displayed presently is the latest.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Storm Capholm, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Legal registration details, service terms, AML overview and dispute resolution.
- Email subject: "Regulatory documentation request".
- Sent to the verified contact details on file.